1. About Us
This website www.ravenridge.co.uk is owned and operated by
Tel: 07576 172 880
If you need to contact us please use the details above.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
3. How to place your order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, BACS or PayPal.
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds
3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.10 Once your order is complete we will notify you of the dispatch date.
3.11 Only voucher codes obtained from Ravenridge Website will be honoured. Any vouchers from this website that are over 6 months old can be considered expired and will not be accepted.
4. Delivery & Carriage Charges
4.1 Goods will be dispatched once payment is received in full and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 4.10.
4.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 4.10.
4.3 Your order may arrive in more than one delivery.
4.4 We can deliver our products anywhere in mainland Great Britain and Republic of Ireland.
4.5 We will deliver the goods to the premises you specify on your order..
4.6 We use Royal Mail for delivery
4.7 Disposal of packing materials is your responsibility.
4.8 Please check the goods on delivery – any goods found to be missing or damaged should be notified to ourselves within two working days of delivery of the items.
4.9 If the goods are lost or damaged please report this to us within two working days from the delivery day.
4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.11 Our minimum order is £10.00 and shipping to Mainland Great Britain is free.
5. Cancellation and returns
5.1 We sell crystal jewellery and all goods are personally packed and checked by myself before shipping.
5.2 We do not accept cancellations, however in the unlikely event that a product has arrived damaged, please contact us within 2 days of receipt and notify us.
5.3 Damaged goods need to be returned to us within 5 days of receiving your complaint and you are responsible for the cost of shipping back to us.
5.4 On receipt of the returned item, it will be inspected and a refund made to you – allow 2 – 3 days for the refund.
6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
Website Disclaimer for: www.ravenridge.co.uk
1. Use of Website
This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2. Visitor Conduct
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4. Links to and From other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
6. Law and Jurisdiction
6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
We analyse traffic to this website to help us improve both what we do as a business and the site itself – we want your experience of the site to run as smoothly as possible. Rest assured, we only collect anonymous, aggregate statistics – nothing that could identify anyone personally.
We comply with the General Data Protection Regulation (GDPR), and we don’t sell or pass your details on to anyone else for marketing purposes. The only third parties who receive your contact information are our suppliers and their couriers, for the sole purpose of fulfilling your order.
We do not use your details for marketing purposes without your express consent, and you can unsubscribe from our emails at any point using the link in the email. If you object to us using your data in any capacity, contact us here.
All transactions are processed securely by Paypal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant provider then informs us, the outcome of that transaction via the encryption system.
Right of access request
If you would like a copy of the personal data that we have for you, please email email@example.com
We will provide this information free of charge within one month of receiving your request.
Right of erasure request
You have the right to have all the personal data that we have for you erased. Please bear in mind that this will remove you from our mailing lists and customer database completely and you will no longer have access to your order history.
If you would like to have your data erased, please contact firstname.lastname@example.org